The lawsuit was filed Monday by a former content moderator who says she had to watch videos of beheadings, shootings, child abuse, and other disturbing content, according to NBC News. As a result — and because YouTube didn’t offer medical support — she experienced nightmares, panic attacks, and found herself unable to stay in crowded areas.
The anonymous plaintiff, who like other moderators was staffed by a third-party agency, alleges that moderation teams were understaffed to the point that workers often had to exceed the recommended four hours per day of scanning violent videos, NBC reports. That comes out to between 100 and 300 videos per day, with very little room for error.
